Care and Feeding of the Law Firm Client is my Oklahoma Bar Journal column that covers the basics of forming and maintaining good client relationships. The topics range from the initial interview and retainer agreement to managing expectations and good communications throughout the representation. There there is nothing earth-shattering here. But in a busy professional life, it is sometimes easy to forget about the basics and there is always room for improvement.
I also include The Ten Commandments of Good Client Relationships in the column. There is a link to download the Commandments so a lawyer can print them, frame and place on the break room wall if your law firm deems it appropriate. This helps remind all of us of important thoughts like, "#2. Clients are not dependent on us. We are dependent on them."
Making certain our clients feel appreciated and well-served is a timeless value for the legal profession. But in this time of great changes relating to law practice, it is more important than ever now.