Dealing with Your Mistakes

As hard as we try, we will still all make mistakes. Losing your keys is one thing, but a mistake that impacts a client matter will keep you awake at night. How do you deal with such an error? Well, the first and hardest step is to immediately contact the client and let them know. Far better for them to hear it from you than elsewhere. Patrick Lamb offers some thoughtful advice about the steps to take in his After the Mistake post on his In Search of Perfect Client Service blog.